Customer Service Representative

WHR Global Consulting; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading consulting firm in Quezon City is hiring Customer Service Representatives. The ideal candidates will handle customer inquiries with professionalism and ensure a positive experience. Qualifications include at least a high school diploma or two years in college with BPO experience. Strong English communication skills and an ability to work onsite in shifting schedules are essential. This full-time position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• At least High School or Senior High School graduate with BPO experience or completed 2 years in college with BPO experience.
• Fresh graduates with strong English skills are welcome.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Address customer inquiries, concerns, and complaints with accuracy and empathy.
• Document customer interactions and resolutions accurately.
• Meet or exceed performance metrics like quality and customer satisfaction.

Skills

Strong English communication skills

Excellent analytical and problem-solving abilities

Strong customer service orientation

Effective interpersonal and communication skills

Attention to detail

Education

High School graduate or 2 years in college

Job description

Job Title: Customer Service Representative (CSR)

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Representatives to join our team in Quezon City. The successful candidate will handle customer inquiries through voice support, provide accurate information, resolve concerns efficiently, and ensure a positive customer experience in line with company standards.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently
• Address customer inquiries, concerns, and complaints with accuracy and empathy
• clear, correct, and timely information regarding products or services
• Document customer interactions and resolutions in the system accurately
• Meet or exceed performance metrics such as quality, productivity, and customer satisfaction
• Adhere to company policies, procedures, and compliance requirements
• Work collaboratively with team members and support continuous process improvement

General Qualifications

Educational Background

• At least High School (HS) or Senior High School (SHS) graduate with a minimum of 1 year BPO international voice experience or Completed at least 2 years in college with a minimum of 6 months BPO international voice experience
• Fresh graduates or candidates with no prior BPO experience are welcome, provided they demonstrate strong English communication skills

Skills & Competencies

• Strong English communication skills (B2 level)
• Excellent analytical and problem-solving abilities
• Strong customer service orientation
• Effective interpersonal and communication skills
• Solid analytical thinking with strong attention to detail

Work Requirements

• Willing to work onsite in Quezon City
• Amenable to shifting schedules, including night shifts, weekends, and holidays
• Can start immediately