Chargeback Disputes Specialist

FIS; Quezon; On-site; PHP 260,000 - 420,000; Full time

Job summary

FIS is seeking a Chargeback Resolution Agent in the Philippines to investigate and resolve customer charge backs. You will conduct detailed transaction research, document actions taken, and communicate with merchants, cardholders, and other parties as needed.

Regulatory compliance and data analysis are required as you contribute to KPI achievement and quality standards while liaising with customers and third parties.

Qualifications

• Minimum 1 year experience in BPO/Financial/Banking domain.
• Strong communication skills.
• Financial/Banking domain not mandatory but preferred.

Responsibilities

• Responsible for research and resolution of customer charge backs.
• Requires detailed transaction research, analytical skills, and documentation of actions taken including phone calls to merchants, cardholders, and others as appropriate.
• Applies bank and card industry regulations and practices in resolving disputes.
• May compile aggregate statistics on chargebacks for use by the company in identifying patterns and improving overall customer service.
• Achieves KPI’s in line with Service Level Agreements including quality standards.
• Liaison with customers and third parties, taking incoming calls, making outbound calls, working from queues and compiling written responses.
• Processing other Dispute requirements including Section 75

Skills

Communication skills

Attention to detail

Problem solving

Resilience

Results orientation

Education

High School Diploma

Job description

FIS is seeking a Chargeback Resolution Agent in the Philippines to investigate and resolve customer charge backs. You will conduct detailed transaction research, document actions taken, and communicate with merchants, cardholders, and other parties as needed.

Regulatory compliance and data analysis are required as you contribute to KPI achievement and quality standards while liaising with customers and third parties.