Senior Chargeback & Disputes Specialist

RCBC Bankard Services Corporation; Pasig; Sur place; PHP 279 000 - 469 000; Plein temps

Résumé du poste

RCBC Bankard Services Corporation is seeking a detail-oriented Chargeback Analyst to join our Credit Operations team in Metro Manila. You will evaluate, file, and monitor chargebacks on disputed transactions, and ensure timely settlements in accordance with card scheme guidelines.

You will review representment responses, coordinate with clients and card issuers, and help generate monthly regulatory and management dashboard reports.

Qualifications

• Graduate of four-year college, preferably business or accounting.
• Knowledgeable on chargeback rules through MasterCard, Visa and JCB training.
• At least 1 year of experience in a credit card company or related business.

Responsabilités

• Evaluate, file, and monitor chargeback of disputed transactions and ensure timely settlements.
• Review representment/dispute responses and documentation for proper remedies.
• Coordinate with clients and card schemes on issues, queries, and escalations.
• Prepare monthly regulatory and management dashboard reports.
• Validate outstanding floats and adjust reports to resolve disputes.

Connaissances

Chargeback knowledge

Communication skills

Analytical thinking

Formation

Bachelor's degree in Business or Accounting

Outils

Credit card industry training

Description du poste

RCBC Bankard Services Corporation is seeking a detail-oriented Chargeback Analyst to join our Credit Operations team in Metro Manila. You will evaluate, file, and monitor chargebacks on disputed transactions, and ensure timely settlements in accordance with card scheme guidelines.

You will review representment responses, coordinate with clients and card issuers, and help generate monthly regulatory and management dashboard reports.