Chargeback Strategist: Disputes & Refunds

Maya; Metro Manila; On-site; PHP 334,800 - 602,640; Full time

Job summary

Maya Philippines, Inc. seeks a Credit Card Dispute Specialist to support dispute resolution and chargeback processing. You will analyze customer concerns, document findings, and help streamline policies for faster resolutions.

We value clear communication, attention to detail, and strong MS Office skills as you collaborate with teams to deliver transparent, fair outcomes for our customers and partners.

Qualifications

• Graduate of any 4-year business course.
• At least 2 years experience handling credit card chargeback disputes.
• Proficient in MS Office, especially MS Access.
• Excellent written, oral communication and presentation skills.
• Strong analytical skills with high attention to details.

Responsibilities

• Support dispute resolution and processing of chargeback/refund
• Analyze and find better ways to address customer concerns
• Continuous learning of operation policies and rules

Skills

Communication skills

Presentation skills

Analytical thinking

Attention to detail

Education

4-year business course

Tools

MS Office

MS Access

Job description

Maya Philippines, Inc. seeks a Credit Card Dispute Specialist to support dispute resolution and chargeback processing. You will analyze customer concerns, document findings, and help streamline policies for faster resolutions.

We value clear communication, attention to detail, and strong MS Office skills as you collaborate with teams to deliver transparent, fair outcomes for our customers and partners.