Alerts & Payments Resolution Specialist

Chargeflow; Metro Manila; On-site; PHP 300,000 - 460,000; Full time

Job summary

Chargeflow in Manila is seeking a detail-oriented Alerts Analyst to manage transaction alerts, process refunds, and cancel subscriptions within a fast-paced PSP environment. You will document transactions, communicate with merchants, and suggest process improvements while maintaining high accuracy.

Responsibilities include documenting chargebacks and declines, engaging with merchants for updates, and contributing ideas to streamline operations in a dynamic team setting.

Qualifications

• Proficiency in English is required.
• Experience with chargebacks is essential.
• Strong Excel/Google Sheets skills.
• Exceptional attention to detail and accuracy.
• Solid analytical abilities for transaction issues.
• Ability to work in a fast-paced, high-volume environment.
• Customer service experience is advantageous.
• Willingness to work on a rotating schedule, including holidays.
• Own a reliable PC and internet with backup solutions.
• Familiarity with payment processors (e.g., Stripe, Shopify) is a plus.

Responsibilities

• Locate and address alert transactions in the PSP system.
• Process refunds for transactions identified for refunds.
• Cancel active subscriptions connected to these transactions.
• Accurately document chargebacks, unlocated transactions, declines, and refunds on the alert sheet.
• Engage with merchants to enroll them and provide updates for reporting.
• Offer ideas to improve and streamline the alert management process.

Skills

English proficiency

Chargebacks experience

Excel/Sheets

Attention to detail

Analytical skills

Efficiency

Customer service

Adaptability

Technical readiness

Payment processors

Job description

Chargeflow in Manila is seeking a detail-oriented Alerts Analyst to manage transaction alerts, process refunds, and cancel subscriptions within a fast-paced PSP environment. You will document transactions, communicate with merchants, and suggest process improvements while maintaining high accuracy.

Responsibilities include documenting chargebacks and declines, engaging with merchants for updates, and contributing ideas to streamline operations in a dynamic team setting.