Chargeback Resolution Specialist

FIS; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

FIS is seeking a detail-oriented Dispute Resolution Specialist to research and resolve customer charge backs in a fast-paced environment. You will perform thorough transaction analysis, document actions, and ensure compliance with banking regulations.

The role requires strong communication skills, resilience, and the ability to meet KPI targets while delivering high-quality customer service. A high school diploma is required, with preference for experience in financial services.

Qualifications

• Minimum 1 year of experience in BPO/financial/banking domain.
• Strong written and verbal communication skills.
• Attention to detail and quality orientation.
• Ability to analyze information and solve problems.
• Resilience and motivation to meet targets.
• Team-oriented with strong questioning and negotiation abilities.

Responsibilities

• Research and resolve customer charge backs with detailed transaction review.
• Document actions including calls to merchants and cardholders.
• Apply bank and card industry regulations to resolve disputes.
• Meet KPI targets and service level agreements, liaising with customers and third parties.

Skills

Communication skills

Customer focus

Relationship building

Attention to detail

Problem solving

Resilience

Education

High School Diploma

Job description

FIS is seeking a detail-oriented Dispute Resolution Specialist to research and resolve customer charge backs in a fast-paced environment. You will perform thorough transaction analysis, document actions, and ensure compliance with banking regulations.

The role requires strong communication skills, resilience, and the ability to meet KPI targets while delivering high-quality customer service. A high school diploma is required, with preference for experience in financial services.