Chargeback Specialist: Drive Fair Disputes & Resolution

Maya; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maya is seeking a qualified professional in the Philippines to support dispute resolution for credit card chargebacks and refunds. The role requires meticulous analysis, clear communication, and continuous learning of policies to improve customer outcomes.

Candidates should have a 4-year business degree and at least 2 years of experience in chargeback handling, with proficiency in MS Office, especially MS Access. This is a full-time on-site position based in Metro Manila and Mandaluyong.

Qualifications

• Graduate of any 4‑year business course.
• At least 2 years of experience in handling credit card chargeback disputes.
• Proficient in MS Office especially MS Access.
• Has excellent written, oral communication, and presentation skills.
• Good analytical skills with high attention to details.

Responsibilities

• Support dispute resolution and processing of chargeback/refund.
• Analyze and find better ways to address customer concerns.
• Continuous learning of operation policies and rules.

Skills

Chargeback handling

Written and verbal communication

Detail-oriented

Education

Bachelor's degree in business or related field

Tools

MS Access

MS Office

Job description

Maya is seeking a qualified professional in the Philippines to support dispute resolution for credit card chargebacks and refunds. The role requires meticulous analysis, clear communication, and continuous learning of policies to improve customer outcomes.

Candidates should have a 4-year business degree and at least 2 years of experience in chargeback handling, with proficiency in MS Office, especially MS Access. This is a full-time on-site position based in Metro Manila and Mandaluyong.