Career Support (Verification)

Private Advertiser; Taguig; Hybride; PHP 335 000 - 603 000; Plein temps

Avantages offerts par ce poste

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Résumé du poste

Private Advertiser is seeking a Career Support (Verification) professional to own cases from initial investigation through evidence collection, client negotiation, and resolution. You will work with job seekers and employers to verify past employment and resolve compliance concerns.

The role requires meticulous documentation, strong English communication, and experience handling sensitive conversations with US clients or representatives.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years in contact center, customer support, recruitment operations, or similar high volume customer-facing roles.
• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.
• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making, such as: Compliance, Corporate audit, Collections, Claims, Dispute resolution
• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups simultaneously.
• Proficient in CRM systems, spreadsheets or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Responsabilités

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement concealment.
• Communicate with job seekers and employers to obtain relevant documentation.
• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.
• Validate and organize evidence to determine whether employment occurred.
• Maintain accurate and complete case files for potential legal action.
• Ensure documentation clearly reflects facts, timelines, communications, and evidence.
• Communicate with clients and employers regarding potential compliance violations.
• Clearly explain findings, supporting evidence, recovery requirements, and escalation options.
• Negotiate unpaid placement in a firm and professional manner.
• Handle sensitive and challenging conversations while maintaining professionalism.
• Escalate cases when voluntary resolution cannot be achieved.
• Partner with external legal counsel once sufficient evidence has been gathered.
• Provide legal counsel with complete case documentation, history, facts, and relevant context.
• Support legal efforts to recover unpaid placements.
• Track cases through investigation, negotiation, legal handoff, and resolution.
• Maintain accurate records of case status, outcomes, and recovery results.
• Identify recurring patterns among repeat-offending employers.
• Analyze trends in potential concealment cases.
• Refine investigation and evidence-gathering processes based on emerging patterns.
• Recommend improvements to detection, documentation, and workflows.
• Collaborate with Customer Support and other teams to improve case escalation processes.

Connaissances

Fluent English communication

Fact-based investigations

Documentation & case management

Communication with US clients

Independent judgment

Formation

Bachelor’s degree or high school with 3+ years experience

4+ years in contact center / customer support / recruitment operations

Outils

CRM systems

Spreadsheets

Description du poste

Career Support (Verification)

owns cases from initial investigation through evidence collection, client negotiation, legal handoff, and resolution.

RESPONSIBILITIES

Case Investigation & Assessment

• Review escalated post-rejection inquiries from job seekers.

• Investigate whether employer-reported rejections align with available facts.

• Identify cases where employment may have occurred despite a reported rejection.

• Review case history, communications, and available employment information.

• Identify patterns and indicators of potential placement concealment.

Evidence Collection & Verification

• Communicate with job seekers and employers to obtain relevant documentation.

• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.

• Validate and organize evidence to determine whether employment occurred.

• Maintain accurate and complete case files for potential legal action.

• Ensure documentation clearly reflects facts, timelines, communications, and evidence.

Client Communication & Negotiation

• Communicate with clients and employers regarding potential compliance violations.

• Clearly explain findings, supporting evidence, recovery requirements, and escalation options.

• Negotiate unpaid placement in a firm and professional manner.

• Handle sensitive and challenging conversations while maintaining professionalism.

• Escalate cases when voluntary resolution cannot be achieved.

Legal Coordination & Case Resolution

• Partner with external legal counsel once sufficient evidence has been gathered.

• Provide legal counsel with complete case documentation, history, facts, and relevant context.

• Support legal efforts to recover unpaid placements.

• Track cases through investigation, negotiation, legal handoff, and resolution.

• Maintain accurate records of case status, outcomes, and recovery results.

Process Improvement & Compliance Monitoring

• Identify recurring patterns among repeat-offending employers.

• Analyze trends in potential concealment cases.

• Refine investigation and evidence-gathering processes based on emerging patterns.

• Recommend improvements to detection, documentation, and workflows.

• Collaborate with Customer Support and other teams to improve case escalation processes.

QUALIFICATIONS

• Bachelor’s degree or high school diploma with 3+ years of professional experience.

• 4+ years in contact center, customer support, recruitment operations, or similar high volume customer-facing roles.

• Proven ability to handle sensitive and high-stakes conversations professionally.

• Fluent or native-level English communication skills, both written and verbal.

• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.

• Strong attention to detail and ability to conduct fact-based investigations.

• Experience in structured documentation, case management, or evidence-based decision-making, such as: Compliance, Corporate audit, Collections, Claims, Dispute resolution

• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups simultaneously.

• Proficient in CRM systems, spreadsheets or case management tools.

• Ability to work independently and exercise sound judgment in evolving environments.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Sales Incentive

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential