Career Support (Verification)

TigerUX; Taguig; On-site; PHP 469,000 - 804,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a Case Investigator in Metro Manila to review post-rejection inquiries, verify facts, and identify discrepancies in employment records. You will collect documents, negotiate with clients, and escalate unresolved cases for legal support.

The role requires strong English communication, attention to detail, and experience with high-stakes investigations. Night-shift friendly, Monday–Friday on-site work in the Philippines.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication, both written and verbal.
• Proven experience communicating/negotiating with US clients, employers, or legal representatives.
• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation and evidence-based decision-making (compliance/audit/collections).

Responsibilities

• Review escalated post-rejection inquiries from job seekers and verify facts.
• Investigate employer-reported rejections vs. available evidence.
• Identify cases where employment occurred despite reported rejection.
• Review case history and communications for accuracy.
• Identify patterns indicating potential placement-fee concealment.
• Coordinate with clients and employers to obtain documentation.

Skills

Sensitive conversations

English fluency

Negotiation skills

Attention to detail

Organizational skills

CRM/spreadsheet tools

Independent work

Education

Bachelor’s degree or high school diploma with 3+ years experience

Tools

CRM systems

Spreadsheets

Case management tools

Job description

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Responsibilities

Case Investigation & Assessment

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Evidence Collection & Verification

• Communicate with job seekers and employers to obtain relevant documentation.
• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.
• Validate and organize evidence to determine whether employment occurred.
• Maintain accurate and complete case files for potential legal action.
• Ensure documentation clearly reflects facts, timelines, communications, and evidences.

Client Communication & Negotiation

• Communicate with clients and employers regarding potential compliance violations.
• Clearly explain findings, supporting evidence, fee recovery requirements, and escalation options.

Negotiation & Escalation

• Negotiate unpaid placement fees in a firm and professional manner.
• Handle sensitive and challenging conversations while maintaining professionalism.
• Escalate cases when voluntary resolution cannot be achieved.

Legal Coordination & Case Resolution

• Partner with external legal counsel once sufficient evidence has been gathered.
• Provide legal counsel with complete case documentation, history, facts, and relevant context.
• Support legal efforts to recover unpaid placement fees.
• Track cases through investigation, negotiation, legal handoff, and resolution.
• Maintain accurate records of case status, outcomes, and fee recovery results.

Process Improvement & Compliance Monitoring

• Identify recurring patterns among repeat-offending employers.
• Analyze trends in potential concealment cases.
• Refine investigation and evidence-gathering processes based on emerging patterns.
• Recommend improvements to detection, documentation, and workflows.
• Collaborate with Customer Support and other teams to improve case escalation processes.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years in contact center, customer support, recruitment operations, or similar high volume customer-facing roles.
• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.
• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making, such as:
  • Compliance
  • Corporate audit
  • Collections
  • Claims
  • Dispute resolution
• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups simultaneously.
• Proficient in CRM systems, spreadsheets or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Work Set-up

• Monday – Friday | Night Shift (DST Dependent)

Benefitd

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Sales Incentive
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential