Client Compliance Investigator / Career Support (Verification)

TigerUX; Taguig; Presencial; PHP 480.000 - 700.000; Tempo integral

Benefícios oferecidos por esta vaga

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents

10% Night Differential

Resumo da vaga

TigerUX is seeking an experienced investigator/analyst to review escalated inquiries and verify employer-reported rejections against available facts. You will identify cases where employment may have occurred despite reported rejections and examine case histories and communications for evidence of placement-fee concealment.

You will communicate with clients and employers to present findings, negotiate fee recovery when applicable, and coordinate with legal counsel as cases advance.

Qualificações

• Bachelor’s degree or a high school diploma with at least three years of professional experience.
• At least four years of experience in contact centers, customer support, recruitment operations, or similar high-volume, customer-facing roles.

Responsabilidades

• Review escalated inquiries from job seekers following reported employment rejections.
• Investigate whether employer-reported rejections are consistent with the available facts.
• Identify cases in which employment may have occurred despite an employer reporting a rejection.
• Examine case histories, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Conhecimentos

Client communication

Negotiation

Investigation

Attention to detail

Independent work

US client experience

Formação

Bachelor’s degree or high school diploma with 3+ years experience

Ferramentas

CRM systems

Spreadsheets

Case management tools

Descrição da vaga

Responsibilities

• Review escalated inquiries from job seekers following reported employment rejections.
• Investigate whether employer-reported rejections are consistent with the available facts.
• Identify cases in which employment may have occurred despite an employer reporting a rejection.
• Examine case histories, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Case Investigation & Assessment

• Review escalated inquiries from job seekers following reported employment rejections.
• Investigate whether employer-reported rejections are consistent with the available facts.
• Identify cases in which employment may have occurred despite an employer reporting a rejection.
• Examine case histories, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Evidence Collection & Verification

• Communicate with job seekers and employers to obtain relevant documentation.
• Gather and review employment contracts, offer letters, proof of employment, tax forms, and other supporting documents.
• Verify and organize evidence to determine whether employment took place.
• Maintain accurate and complete case files for potential legal proceedings.
• Ensure documentation clearly records relevant facts, timelines, communications, and evidence.

Client Communication & Negotiation

• Communicate with clients and employers regarding potential compliance violations.
• Explain investigation findings, supporting evidence, placement-fee recovery requirements, and available escalation options.
• Negotiate the recovery of unpaid placement fees in a firm and professional manner.
• Manage sensitive and challenging conversations while maintaining professionalism.
• Escalate cases when a voluntary resolution cannot be reached.

Legal Coordination & Case Resolution

• Coordinate with external legal counsel once sufficient evidence has been collected.
• Provide legal counsel with complete case documentation, case history, findings, and relevant background information.
• Support legal efforts to recover unpaid placement fees.
• Monitor cases throughout the investigation, negotiation, legal handoff, and resolution stages.
• Maintain accurate records of case statuses, outcomes, and fee recovery results.

Process Improvement & Compliance Monitoring

• Identify recurring patterns involving employers who repeatedly engage in potential violations.
• Analyze trends in suspected placement-fee concealment cases.
• Improve investigation and evidence-gathering procedures based on emerging patterns.
• Recommend enhancements to detection methods, documentation standards, and workflows.
• Collaborate with Customer Support and other teams to strengthen case escalation processes.

Qualifications

• Bachelor's degree or a high school diploma with at least three years of professional experience.
• At least four years of experience in contact centers, customer support, recruitment operations, or similar high-volume, customer-facing roles.
• Demonstrated ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English proficiency, both written and verbal.
• Proven experience communicating and negotiating directly with US-based clients, employers, or legal representatives.
• Strong attention to detail and the ability to conduct fact-based investigations.
• Experience with structured documentation, case management, or evidence-based decision-making in areas such as:
• Compliance
• Corporate Audit
• Collections
• Claims
• Dispute Resolution
• Strong organizational skills and the ability to manage multiple cases, documents, and follow-ups simultaneously.
• Proficiency in CRM systems, spreadsheets, or case management tools.
• Ability to work independently and exercise sound judgment in a changing work environment.

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Sales Incentive
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

WORK SET-UP: Monday - Friday | Night Shift (DST Dependent)

Work Location: BGC, Taguig (On-site)

Job type: Full-time