Career Support Lead

TigerUX; Taguig; On-site; PHP 500,000 - 800,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a hands-on supervisor to drive performance in a busy US night-shift contact center. You will coach teams, monitor KPIs, and ensure adherence to workflows while delivering high-quality service.

Requirements include a Bachelor’s or 5 years of relevant work, strong English, and proven experience with high-volume calls and CRM/ATS platforms. This role offers different benefits and on-site work in a fast-growing startup environment.

Qualifications

• Bachelor's degree required or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.
• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.
• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup environment.

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Skills

Team leadership

Coaching

Quality assurance

CRM/ATS

US night shift

Performance management

Education

Bachelor's degree or 5 years experience

Tools

CRM/ATS platforms

Job description

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor individual KPIs and take corrective actions as needed.
• Ensure consistent adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Qualifications

• Bachelor's degree required or High School diploma with 5 years of relevant experience.
• Excellent spoken English with a neutral accent.
• Proven experience handling high-volume calls and coaching teams in a fast-paced

environment.

• 3+ years of contact center experience, including exposure to US night shift operations.
• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team

performance.

• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup

environment.

• Strong coaching, process improvement, and team development skills.
• Adaptable and able to thrive in a dynamic, fast-growing environment.

Work Set-up: Monday – Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential