Verification Specialist

TigerUX; Taguig; On-site; PHP 469,000 - 725,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Sales Incentive

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX in Metro Manila seeks an experienced Case Investigator to review escalated post-rejection inquiries, verify employer-reported rejections, and identify cases where employment may have occurred despite a report. You will collect and verify documents, and coordinate with clients and employers to ensure accurate evidence.

Role requires 4+ years in high-volume, client-facing environments, fluent English, and strong documentation skills. Night shift with a flexible schedule is expected.

Qualifications

• Requires strong verbal and written English communication.
• Proven ability to handle sensitive/high-stakes conversations professionally.
• Experience in structured documentation and evidence-based decision making.

Responsibilities

• Case Investigation & Assessment: Review escalated post-rejection inquiries and verify alignment with facts.
• Evidence Collection & Verification: Collect and review contracts, offer letters, proof of employment, tax forms and related docs.

Skills

English fluency

Investigation

Attention to detail

Communication & negotiation

Independent judgment

Education

Bachelor’s degree or high school diploma with 3+ years of professional experience

Tools

CRM systems

Spreadsheets

Case management tools

Job description

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Responsibilities

Case Investigation & Assessment

• Review escalated post-rejection inquiries from job seekers.
• Investigate whether employer-reported rejections align with available facts.
• Identify cases where employment may have occurred despite a reported rejection.
• Review case history, communications, and available employment information.
• Identify patterns and indicators of potential placement-fee concealment.

Evidence Collection & Verification

• Communicate with job seekers and employers to obtain relevant documentation.
• Collect and review employment contracts, offer letters, proof of employment, tax forms, and related documents.
• Validate and organize evidence to determine whether employment occurred.
• Maintain accurate and complete case files for potential legal action.
• Ensure documentation clearly reflects facts, timelines, communications, and evidences.

Client Communication & Negotiation

• Communicate with clients and employers regarding potential compliance violations.
• Clearly explain findings, supporting evidence, fee recovery requirements, and escalation options.

Legal Coordination & Case Resolution

• Partner with external legal counsel once sufficient evidence has been gathered.
• Provide legal counsel with complete case documentation, history, facts, and relevant context.

• Support legal efforts to recover unpaid placement fees.
• Track cases through investigation, negotiation, legal handoff, and resolution.
• Maintain accurate records of case status, outcomes, and fee recovery results.

Process Improvement & Compliance Monitoring

• Identify recurring patterns among repeat-offending employers.
• Analyze trends in potential concealment cases.
• Refine investigation and evidence-gathering processes based on emerging patterns.
• Recommend improvements to detection, documentation, and workflows.
• Collaborate with Customer Support and other teams to improve case escalation processes.

Qualifications

• Bachelor’s degree or high school diploma with 3+ years of professional experience.
• 4+ years in contact center, customer support, recruitment operations, or similar high volume customer-facing roles.
• Proven ability to handle sensitive and high-stakes conversations professionally.
• Fluent or native-level English communication skills, both written and verbal.
• Proven experience communicating and negotiating directly with US clients, employers, or legal representatives.
• Strong attention to detail and ability to conduct fact-based investigations.
• Experience in structured documentation, case management, or evidence-based decision-making, such as:

• Compliance
• Corporate audit
• Collections
• Claims
• Dispute resolution

• Strong organizational skills with the ability to manage multiple cases, documentation, and follow-ups simultaneously.
• Proficient in CRM systems, spreadsheets or case management tools.
• Ability to work independently and exercise sound judgment in evolving environments.

Work Set-up

• Monday – Friday | Night Shift (DST Dependent)

Benefitd

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Sales Incentive
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential