Career Support Team Leader: US RPO

Private Advertiser; Taguig; Hybrid; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

Private Advertiser is seeking a Career Support Team Leader in the Philippines to drive interviews, placements, and service quality. You will monitor KPIs, coach a high-volume support team, and ensure adherence to workflows while managing schedules and escalating complex cases.

The role requires 3+ years in contact center leadership, experience with US night shift operations, and strong coaching and process-improvement skills in a startup-friendly environment.

Qualifications

• Bachelor's degree or equivalent with 5 years' related experience.
• Excellent spoken English with neutral accent.
• Experience handling high-volume calls and coaching teams in fast-paced settings.
• 3+ years of contact center experience, including US night shift exposure.
• 2+ years of supervisory experience overseeing quality, CRM/ATS accuracy.
• Experience in US RPO, volume hiring, CRM/ATS in startup environment.
• Strong coaching, process improvement, and team development skills.
• Adaptable and thrives in a dynamic, growing environment.

Responsibilities

• Drive daily and weekly targets for interviews, placements, and service quality.
• Monitor KPIs and take corrective actions as needed.
• Ensure adherence to workflows and standards.
• Conduct regular 1:1s, coaching sessions, and performance check-ins.
• Provide real-time feedback and skills development support.
• Escalate persistent performance issues with documentation.
• Manage schedules and workload distribution.
• Identify recurring execution issues and recommend improvements.
• Provide escalation support for complex job seeker or employer cases.

Skills

Spoken English

High-volume calls

Coaching teams

Contact center

Team supervision

CRM/ATS

US night shift

Process improvement

Adaptable

Startup environment

Education

Bachelor's degree

High School diploma + 5 years experience

Job description

Career Support Team Leader

RESPONSIBILITIES

• Drive daily and weekly targets for interviews, placements, and service quality.

• Monitor individual KPIs and take corrective actions as needed.

• Ensure consistent adherence to workflows and standards.

• Conduct regular 1:1s, coaching sessions, and performance check-ins.

• Provide real-time feedback and skills development support.

• Escalate persistent performance issues with documentation.

• Manage schedules and workload distribution.

• Identify recurring execution issues and recommend improvements.

• Provide escalation support for complex job seeker or employer cases.

QUALIFICATIONS

• Bachelor's degree required or High School diploma with 5 years of relevant experience.

• Excellent spoken English with a neutral accent.

• Proven experience handling high-volume calls and coaching teams in a fast-paced environment.

• 3+ years of contact center experience, including exposure to US night shift operations.

• 2+ years of supervisory experience managing quality, CRM/ATS accuracy, and team performance.

• Experience in US RPO, volume hiring, and CRM/ATS platforms within a startup environment.

• Strong coaching, process improvement, and team development skills.

• Adaptable and able to thrive in a dynamic, fast-growing environment.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differential