US Recruiter Team lead

Nityo Infotech Services Philippines Inc.; Taguig; Hybrid; PHP 624,000 - 864,000; Full time

Job summary

Nityo Infotech Services Philippines Inc. is seeking an experienced supervisor for a recruitment-focused role in Manila. You will lead a high-performing team, coach reps, and ensure quality across hiring processes for US-based accounts.

The role requires 5+ years in professional settings, strong English communication, and hands-on experience with CRM/ATS tools, plus startup-experience familiarity. Expect a fast-paced, startup-style environment in a hybrid/onsite setup.

Qualifications

• Bachelor's degree required with 5+ years of professional experience.
• Excellent spoken English with a clear, neutral accent suitable for live calls.
• Proven ability to coach a full team of reps and manage high-volume, high-pressure calls.
• 3+ years in contact center/customer care, with exposure to US night-shift operations.
• 2+ years in a Supervisory role, handling quality, CRM/ATS accuracy, and workflow.

Responsibilities

• Lead, coach, and manage team; set/meet KPIs; review performance; manage schedules.
• Oversee engagement, ensure hiring goals, track metrics, fix process gaps, handle escalations.
• Guide job matching, improve candidate readiness, schedule interviews, maintain relationships

Skills

Team leadership

English proficiency

High-pressure calls

Education

Bachelor's degree

Tools

CRM software

ATS tools

US recruitment platforms

Job description

Qualifications:

• Bachelor's Degree required with solid professional experience for more than 5 years (+)
• Excellent spoken English with a neutral, easy-to-understand accent — able to jump onto a live call and personally demonstrate what "good" sounds like
• Proven ability to control and win high-volume, high-pressure calls personally, and to coach a full team of reps to do the same — this is the core of the role, not a nice-to-have
• 3+ years in contact center/customer care, with direct exposure to US night-shift operations
• 2+ years of tenure in a Supervisory role, managing team quality, CRM/ATS accuracy, and workflow
• Experience with US RPO/volume hiring, CRM/ATS tools, and scaling a team or process in a startup environment
• With Healthcare Account Experience
• Start Up environment

Key Responsibilities

• Team LeadershipLead, coach, and manage team; set/meet KPIs; review performance; manage schedules.
• Operations Oversee engagement, ensure hiring goals, track metrics, fix process gaps, handle escalations.
• EngagementGuide job matching, improve candidate readiness, schedule interviews, maintain relationships