Career Support Group Senior Manager

TigerUX; Philippines; On-site; PHP 2,009,000 - 3,125,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents

10% Night Differential

Job summary

TigerUX is seeking a Senior Manager to lead and develop multiple teams, establishing KPIs and driving operational excellence. The role focuses on senior client relationships, stakeholder alignment, and strategic insights to deliver service excellence and measurable business impact.

Ideal candidates bring 8–12+ years in operations or related fields, with senior leadership and account-management experience, plus proficiency in CRM/ATS and US RPO environments.

Qualifications

• Bachelor's degree required, or a high school diploma with 5+ years of professional experience.
• 8-12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager.
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop strong communication capabilities within leadership teams.
• Deep expertise in process improvement and operational transformation.
• Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up, including leading business implementation projects.

Responsibilities

• Lead and develop managers and teams, providing direction, coaching, and performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development initiatives.
• Oversee function-wide operations, including process improvements, transformation initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.

Skills

Leadership

KPI development

Stakeholder mgmt

Client relationships

English skills

Problem solving

Process improvement

Account scaling

Education

Bachelor's degree

High school diploma + 5+ years

Tools

CRM/ATS platforms

RPO knowledge

Job description

Responsibilities

• Lead and develop managers and teams, providing direction, coaching, and performance management.
• Establish and drive KPIs to achieve operational and business objectives.
• Build leadership capability through succession planning and talent development initiatives.
• Oversee function-wide operations, including process improvements, transformation initiatives, risk management, metrics, and escalations.
• Own senior client relationships; align with stakeholders; provide strategic insights; ensure service excellence and business impact.

Qualifications

• Bachelor's degree required, or a high school diploma with 5+ years of professional experience.
• 8-12+ years of experience in operations, customer support, or related fields, including senior leadership experience.
• At least 2 years in a Senior Manager role.
• Strong experience in account management or as a Client Services Manager.
• Experience with US RPO, volume hiring, CRM/ATS platforms, and scaling teams or processes in startup environments.
• Strong English communication skills with a neutral accent; able to personally handle senior-level account escalations.
• Proven ability to resolve high-stakes client issues and develop strong communication capabilities within leadership teams.
• Deep expertise in process improvement and operational transformation.
• Proven experience establishing or scaling new accounts, campaigns, or operational processes from the ground up, including leading business implementation projects.

Work Set-up: Monday - Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential