Customer Success Specialist

TigerUX; Philippines; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Sales Incentives

Leave Conversion Benefit

Performance Reviews

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Job summary

TigerUX is seeking a Customer Success Manager in the Philippines to manage enterprise employer accounts, build trusted client relationships, and drive hiring outcomes.

You will conduct business reviews, monitor account health and KPIs, coordinate cross-functional teams, and advocate for platform adoption. This fast-growing startup values proactive problem-solving and strong communication.

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• At least 4 years of experience in Customer Success, Account Management, Client Services, BPO Operations, or a related field.
• Excellent spoken English with confidence in client-facing and stakeholder discussions.
• Strong client management, problem-solving, and organizational skills, with the ability to manage multiple priorities and drive successful outcomes.
• Experience managing employer/client relationships, account health, and hiring success metrics.
• Comfortable working in a fast-paced, high-growth startup environment.
• CRM experience and exposure to supporting US-based clients preferred.
• Proven ability to collaborate across teams, manage operational workflows, and maintain high client satisfaction.
• Proven experience scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement and business implementation initiatives.

Responsibilities

• Manage assigned enterprise employer accounts and build trusted client relationships to drive satisfaction, retention, and successful hiring outcomes.
• Conduct business reviews and monitor account health, hiring performance, and key KPIs.
• Identify hiring bottlenecks and coordinate cross-functional teams to resolve issues and improve outcomes.
• Support platform adoption, process improvements, and maintain accurate CRM and account records.
• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery and operational excellence.

Skills

Client relationship management

English communication

Multitasking

Stakeholder management

Team coordination

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Job description

Responsibilities

• Manage assigned enterprise employer accounts and build trusted client relationships to drive satisfaction, retention, and successful hiring outcomes.
• Conduct business reviews and monitor account health, hiring performance, and key KPIs.
• Identify hiring bottlenecks and coordinate cross-functional teams to resolve issues and improve outcomes.
• Support platform adoption, process improvements, and maintain accurate CRM and account records.
• Partner with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery and operational excellence.

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• At least 4 years of experience in Customer Success, Account Management, Client Services, BPO Operations, or a related field.
• Excellent spoken English with confidence in client-facing and stakeholder discussions.
• Strong client management, problem-solving, and organizational skills, with the ability to manage multiple priorities and drive successful outcomes.
• Experience managing employer/client relationships, account health, and hiring success metrics.
• Comfortable working in a fast-paced, high-growth startup environment.
• CRM experience and exposure to supporting US-based clients preferred.
• Proven ability to collaborate across teams, manage operational workflows, and maintain high client satisfaction.
• Proven experience scaling new accounts, campaigns, or operational processes from the ground up.
• Demonstrated success in leading process improvement and business implementation initiatives.

Benefits: Monday – Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Sales Incentives
• Leave Conversion Benefit
• Performance Reviews
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential