Customer Success Representative

TigerUX; Taguig; On-site; PHP 670,000 - 1,116,000; Full time

Benefits offered by this job

Transportation Allowance

Rice Allowance

Leave Conversion Benefit

Performance Reviews

Sales Incentive

Government Mandated Benefits

HMO + 2 Dependents (Effective Day 1)

10% Night Differential

Additional leave

Company Christmas gift

Company events

Health insurance

On-site parking

Opportunities for promotion

Promotion to permanent employee

Job summary

TigerUX in the Philippines is seeking an Experienced Customer Success Manager to build and maintain strong client relationships, support clients in achieving hiring outcomes, and understand client needs to recommend solutions.

You will guide clients on platform tools, optimize job postings, monitor engagement, and strive for renewals and long-term platform usage, joining a team that values proactive ownership and data-driven decisions.

Qualifications

• 4+ years in customer success, account management, business development, recruitment operations, or high-volume contact centers.
• Proven ownership of client relationships and outcomes.
• Negotiation skills for pricing, renewals, and service commitments.
• Consultative, sales-oriented mindset to identify needs and drive actions.
• Ability to manage multiple employer accounts and priorities in a fast-paced environment.
• Strong English communication and client-facing skills.
• Comfort with systems, tools, and data to track activities and drive outcomes.
• Strong attention to detail and follow-through.
• Self-driven and proactive with initiative and sound decision-making.

Responsibilities

• Build and maintain strong client relationships.
• Support clients in achieving successful hiring outcomes.
• Understand client needs and recommend appropriate solutions.
• Guide clients on platform tools, processes, and best practices.
• Optimize job postings to attract qualified applicants.
• Use data to improve applicant quality and engagement.
• Recommend strategies to improve candidate engagement and conversion.
• Identify opportunities for expanded platform usage.
• Monitor hiring activity and address areas needing attention.
• Maintain proactive communication and timely follow-ups.
• Handle renewals, pricing, and service discussions.
• Identify opportunities to increase engagement, retention, and account value.
• Support continued platform usage and long-term client relationships.
• Resolve or elevate complex concerns while maintaining client ownership.
• Maintain accurate records of client interactions, activities, and outcomes.
• Track client engagement, follow-ups, and action items.
• Use data to support proactive client success activities.
• Meet quality, productivity, and turnaround standards.
• Follow established workflows while exercising sound judgment.

Skills

Client relationship management

Negotiation

Consultative selling

Account multitasking

English communication

Systems & data usage

Attention to detail

Proactive work style

Job description

• Build and maintain strong client relationships.
• Support clients in achieving successful hiring outcomes.
• Understand client needs and recommend appropriate solutions.
• Guide clients on platform tools, processes, and best practices.

Responsibilities

Employer Success & Support

• Build and maintain strong client relationships.
• Support clients in achieving successful hiring outcomes.
• Understand client needs and recommend appropriate solutions.
• Guide clients on platform tools, processes, and best practices.

Job Posting & Applicant Optimization

• Optimize job postings to attract qualified applicants.
• Use data to improve applicant quality and engagement.
• Recommend strategies to improve candidate engagement and conversion.
• Identify opportunities for expanded platform usage.
• Monitor hiring activity and address areas needing attention.

Client Engagement, Negotiation & Retention

• Maintain proactive communication and timely follow-ups.
• Handle renewals, pricing, and service discussions.
• Identify opportunities to increase engagement, retention, and account value.
• Support continued platform usage and long-term client relationships.
• Resolve or elevate complex concerns while maintaining client ownership.

Execution & System Discipline

• Maintain accurate records of client interactions, activities, and outcomes.
• Track client engagement, follow-ups, and action items.
• Use data to support proactive client success activities.
• Meet quality, productivity, and turnaround standards.
• Follow established workflows while exercising sound judgment.

Qualifications

• 4+ years of experience in customer success, account management, business development, recruitment operations, or high-volume contact center environments, with proven ownership of client relationships and outcomes.
• Proven negotiation skills, with the ability to confidently and diplomatically handle pricing, renewals, service commitments, and client concerns.
• Consultative, sales-oriented mindset with the ability to identify client needs, recommend solutions, and drive actions, upgrades, or expanded usage.
• Strong ability to manage multiple employer accounts, priorities, and follow-ups simultaneously in a fast-paced environment.
• Strong English communication and client-facing skills, with the confidence to lead conversations, follow-ups, and challenging client discussions.
• Comfortable using systems, tools, and data to track activities, identify opportunities, and drive client outcomes.
• Strong attention to detail and follow-through.
• Self-driven and proactive, with the ability to take initiative and make sound decisions within established processes.

Work Set-up

• Monday – Friday | Night Shift (DST Dependent)

Benefits

• Transportation Allowance
• Rice Allowance
• Leave Conversion Benefit
• Performance Reviews
• Sales Incentive
• Government Mandated Benefits
• HMO + 2 Dependents (Effective Day 1)
• 10% Night Differential

Benefits

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee