Cantonese Tech Resolution Specialist - Hybrid

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential 10%

Other benefits discussed

Job summary

J-K Network Services group. in Pasig is seeking a customer service oriented professional fluent in Cantonese with conversational English. The role is hybrid (3 days onsite, 2 days work-from-home) with a monthly salary of Php 130,000.

Open to various education levels and foreign nationals with permanent visa eligibility. Responsibilities include assisting customers with ticket purchases, refunds, and transfers; addressing issues, billing concerns, and account access; managing reservations and

Qualifications

• Proficient in Cantonese with conversational English.
• Open to HS graduates, undergraduates, or bachelor's graduates.
• Foreign nationals with a permanent visa are welcome.
• Experience in customer service and sales is advantageous.
• Experience in the BPO industry is a plus.
• Strong phone etiquette with good verbal and written communication.
• Proficient in MS Office and Internet usage.
• Able to navigate websites and online tools.

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation.
• Respond to customers’ inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled in a timely and appropriate manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Skills

Cantonese proficiency

Conversational English

Customer service

BPO experience

Phone etiquette

MS Office

Internet navigation

Visa eligibility open

Education

High School

Undergraduate

Bachelor's degree

Tools

MS Office

Internet

Job description

J-K Network Services group. in Pasig is seeking a customer service oriented professional fluent in Cantonese with conversational English. The role is hybrid (3 days onsite, 2 days work-from-home) with a monthly salary of Php 130,000.

Open to various education levels and foreign nationals with permanent visa eligibility. Responsibilities include assisting customers with ticket purchases, refunds, and transfers; addressing issues, billing concerns, and account access; managing reservations and