Cantonese IT Support Specialist – Hybrid, Night Diff

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Other benefits discussed by company

Zusammenfassung

J-K Network Services group in Pasig offers a hybrid work arrangement with a salary of Php 130,000. The role requires Cantonese proficiency and conversational English, with open education level requirements (high school to bachelor’s degree).

Prior experience in customer service or BPO is advantageous. Responsibilities include handling ticket purchases, refunds, and inquiries via email/chat, resolving billing issues, and coordinating with internal teams for timely resolutions.

Qualifikationen

• Proficient in Cantonese and conversational English.
• Open to high school graduates, undergraduates and Bachelor’s graduates in any course.
• Experience in customer service and BPO is a plus.

Aufgaben

• Assist customers with ticket purchases, transfers and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation.

Kenntnisse

Cantonese Proficiency

English Proficiency (conversational)

Customer Service

Ausbildung

High school diploma or equivalent

Undergraduate

Bachelor’s graduate

Tools

MS Office

Jobbeschreibung

J-K Network Services group in Pasig offers a hybrid work arrangement with a salary of Php 130,000. The role requires Cantonese proficiency and conversational English, with open education level requirements (high school to bachelor’s degree).

Prior experience in customer service or BPO is advantageous. Responsibilities include handling ticket purchases, refunds, and inquiries via email/chat, resolving billing issues, and coordinating with internal teams for timely resolutions.