Cantonese Ticketing & Reservations Specialist - Hybrid

J-K Network Services group.; Metro Manila; Hybrid; PHP 1,320,000 - 1,581,000; Full time

Benefits offered by this job

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Job summary

J-K Network Services group. is a BPO company based in Pasig, Philippines, offering a hybrid work setup (3x onsite, 2x work from home) and shifting schedules. The role pays Php 130,000 monthly and includes benefits such as HMO, PTO credits, and government-mandated benefits.

Candidates proficient in Cantonese and English, with strong communication skills and computer literacy, are encouraged to apply. Open to various education levels including HS graduates, undergraduates, and bachelor’s

Qualifications

• Proficient in Cantonese and conversational-proficient in English.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet).

Responsibilities

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations via email and chat.
• Ensure customer requests are handled promptly and appropriately.
• Manage reservations and cancellations of bookings.

Skills

Cantonese proficiency

English proficiency

Phone etiquette

Communication skills

MS Office

Internet navigation

Education

HS graduates

Undergraduates

Bachelor’s graduates

Tools

MS Office

Job description

J-K Network Services group. is a BPO company based in Pasig, Philippines, offering a hybrid work setup (3x onsite, 2x work from home) and shifting schedules. The role pays Php 130,000 monthly and includes benefits such as HMO, PTO credits, and government-mandated benefits.

Candidates proficient in Cantonese and English, with strong communication skills and computer literacy, are encouraged to apply. Open to various education levels including HS graduates, undergraduates, and bachelor’s