Cantonese Support Specialist - Hybrid (Pasig)

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits earned monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

10% Night Differential

Zusammenfassung

One of the leading award-winning outsourcing companies, J-K Network Services group, has over 20 years of experience delivering customer support across industries. Located in Pasig, the role operates in a hybrid setup (3x onsite, 2x work from home) with a monthly salary of Php 130,000.

The position targets candidates proficient in Cantonese with conversational English, open to HS graduates or higher, including foreign nationals with permanent visas.

Qualifikationen

• Proficient in Cantonese and conversational English.
• Open to HS graduates or higher from any course.
• Candidates open to foreign nationals with permanent visa are welcome.

Aufgaben

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delays, or invalid tickets.
• Support payment concerns and billing disputes.
• Assist with account access issues (login, verification, security).
• Manage complaints from buyers and sellers and coordinate resolution.

Kenntnisse

Cantonese proficiency

English proficiency (conversational)

Customer service

Phone etiquette

MS Office

Internet navigation

Ausbildung

High School graduate or higher

Tools

MS Office

Internet

Jobbeschreibung

One of the leading award-winning outsourcing companies, J-K Network Services group, has over 20 years of experience delivering customer support across industries. Located in Pasig, the role operates in a hybrid setup (3x onsite, 2x work from home) with a monthly salary of Php 130,000.

The position targets candidates proficient in Cantonese with conversational English, open to HS graduates or higher, including foreign nationals with permanent visas.