Call Center Representative

Metacom Careers; Marikina; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Marikina is seeking a fresh graduate for an on-site, full-time customer service role. The position involves handling inbound and outbound calls, addressing queries and complaints, and assisting with scheduling and follow-ups.

The ideal candidate is a fluent English speaker with strong communication and problem-solving skills, a team player with interpersonal strengths, and capable of multitasking in a fast-paced call center environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Fresh Graduate or 0-2 years of experience in customer service or call center.
• Proficient in English Language, strong customer service skills, problem-solving abilities.
• Team player with excellent interpersonal skills.
• Ability to manage multiple tasks and provide accurate information.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Team Player

Interpersonal Skills

Call Centre

Education

Bachelor’s degree in relevant field

Job description

On-site - Marikina Fresh Graduate/Student Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Manage inbound and outbound calls professionally and efficiently.
• Provide excellent customer service by addressing queries and complaints.
• Assist in scheduling appointments and follow-ups as needed.
• Collaborate with team members to enhance service delivery.
• Utilize problem-solving skills to resolve customer issues effectively.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: Fresh Graduate or 0-2 years of experience in customer service or call center
• Skills and Competencies: Proficient in English Language, strong customer service skills, problem-solving abilities
• Qualities and Traits: Team player with excellent interpersonal skills
• Responsibilities and Duties: Ability to manage multiple tasks and provide accurate information
• Working Conditions: Ability to work in a fast-paced call center environment

• English Language
• Customer Service
• Scheduling
• Problem Solving
• Team Player
• Interpersonal Skills
• Call Centre