Call Center Representative - Intermediate Level

MicroSourcing; Philippines; On-site; PHP 290,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Inclusive culture and diversity

Job summary

MicroSourcing in Quezon City is seeking a Call Center Representative (Healthcare) to handle patient inquiries, schedule appointments, and support healthcare services. This is a full-time, on-site role based in Eastwood, Libis, Quezon City, with a night shift.

You will perform standard triage to determine the appropriate level of care, ensure accurate data entry for patient intake, and maintain wrap-up times under 60 seconds.

Qualifications

• 2+ years in healthcare call center or similar.
• Knowledge of medical terminology and triage procedures.
• Excellent verbal and written communication skills.
• Strong understanding of privacy and compliance standards (HIPAA).
• Consistent accuracy and productivity.

Responsibilities

• Handle calls related to patient inquiries and appointment scheduling.
• Conduct standard triage to determine level of care.
• Perform accurate data entry for patient intake.
• Maintain wrap-up time under 60 seconds after each call.
• Handle confidential patient information per HIPAA.
• Collaborate with internal teams for seamless patient coordination.

Skills

Healthcare call center

HIPAA compliance

Data entry

Communication skills

Medical terminology

Tools

CRM software

EMR systems

Job description

Position

Call Center Representative (Healthcare)

Location

Eastwood, Libis, Quezon City

Employment

Full-time, On-site, Night shift

Your Role

• Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triage to determine appropriate level of care or next steps.
• Perform accurate data entry for patient intake, ensuring all information is properly documented.
• Maintain wrap‑up time under 60 seconds after each call to ensure efficiency and service quality.
• Handle sensitive patient information with strict confidentiality in compliance with HIPAA.
• Collaborate with internal teams, providers, and administrative staff for seamless patient coordination.

Qualifications

• 2+ years of experience in a healthcare call center or similar environment.
• Knowledge of medical terminology, triaging procedures, and patient intake processes.
• Excellent verbal and written communication skills.
• Strong understanding of patient privacy and compliance standards (HIPAA).
• Consistent adherence to accuracy and productivity standards.

Preferred Skills

• Strong computer and data entry skills with high attention to detail.
• Ability to multitask in a fast‑paced environment while maintaining service quality.

Benefits

Above‑market compensation, healthcare coverage on day one (plus one or more dependents), paid time‑off with cash conversion, group life insurance, and performance bonuses.

Inclusive culture and diversity focus.