Customer Service Representative – Healthcare · Metro Manila

My Global Connection; Manila; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Work-from-home setup

13th month pay

Vacation leave and sick leave

Job summary

My Global is hiring a Customer Service Representative – Healthcare to assist customers with accurate information and timely resolutions via phone.

The role requires excellent English, empathy, and strong listening skills to handle delicate healthcare questions while maintaining high service standards. Work-from-home setup with competitive incentives.

Join a team that values quality interactions and clear documentation of customer interactions.

Qualifications

• Must be proficient in English and able to communicate clearly.
• At least 1 year of call center or care work experience; healthcare experience preferred but not required
• Strong empathy — this position handles delicate healthcare situations
• Solid communication skills in English with the ability to build rapport easily
• High emotional intelligence and ability to remain calm under pressure
• Strong active listener able to pick up on key points during conversation
• Wired internet speed requirement: 25 Mbps download / 10 Mbps upload

Responsibilities

• Handle customer inquiries via calls
• Provide professional resolutions to customer concerns in a timely manner
• Accurately record customer interactions and updates
• Follow company guidelines, processes, and performance metrics
• Coordinate with internal teams to improve customer satisfaction

Skills

English proficiency

Empathy

Active listening

Emotional intelligence

Customer service

Job description

Customer Service Representative – Healthcare

We are hiring Customer Service Representatives who will assist customers by providing accurate information and resolving concerns. This role requires excellent communication skills and the ability to deliver a high-quality customer experience.

Requirements

• Must be proficient in English
• At least 1 year of call center or care work experience; healthcare experience preferred but not required
• Strong empathy — this position handles delicate healthcare situations
• Solid communication skills in English with the ability to build rapport easily
• High emotional intelligence and ability to remain calm under pressure
• Strong active listener able to pick up on key points during conversation
• Wired internet speed requirement: 25 Mbps download / 10 Mbps upload

Key Responsibilities

• Handle customer inquiries via calls
• Provide professional resolutions to customer concerns in a timely manner
• Accurately record customer interactions and updates
• Follow company guidelines, processes, and performance metrics
• Coordinate with internal teams to improve customer satisfaction

Salary and Benefits

• Work-from-home setup
• Performance-based incentives
• 13th month pay
• Vacation leave and sick leave benefits
• Philippine holiday pay