Customer Service Representative- HEALTHCARE ACCOUNT

E-team Workforce Private Corporation; Metro Manila; On-site; PHP 279,000 - 357,000; Full time

Job summary

E-team Workforce Private Corporation in Metro Manila is seeking an agent to handle inbound calls for healthcare-related accounts. The role requires a minimum of six months of call center experience and strong communication skills.

You will assist patients and providers with account, benefits, eligibility, etc., while maintaining data integrity and privacy. The position involves working in a fast-paced environment with shifting schedules, starting ASAP, and salary based on experience and

Qualifications

• High school graduate required; 6 months call center experience in healthcare account preferred.
• Strong communication and customer service skills.
• Willing to handle inbound customer calls and work in a fast-paced environment.
• Able to work shifting schedules and start ASAP.

Responsibilities

• Handle inbound calls from patients, members, providers, or healthcare customers.
• Assist customers with account, benefits, eligibility, billing, and service-related concerns.
• Provide accurate information based on established processes and guidelines.
• Assist with basic inquiries regarding healthcare plans, coverage, claims, appointments, and services.
• Verify and update customer information while maintaining data accuracy and confidentiality.
• Resolve basic customer concerns and provide solutions or next steps.
• Escalate complex concerns to the appropriate department or support team.
• Document customer interactions and resolutions accurately in the system.
• Follow healthcare, privacy, and compliance procedures.
• Maintain professionalism, empathy, and patient manner in all interactions.
• Deliver a positive customer experience on every interaction.
• Meet quality, productivity, attendance, and customer satisfaction targets.

Skills

Communication

Customer service

Inbound calls

Healthcare experience

Education

High School Diploma / Senior High School

Job description

QUALIFICATIONS

• At least High School Graduate/Senior High School Graduate
• At least 6 months call center experience required (Healthcare Account)
• Good communication and customer service skills
• Willing to handle inbound customer calls
• Willing to work in a fast-paced customer service environment
• Willing to work a shifting schedule
• Can start asap
• Salary will be based on experience, interview performance, and assessment results
• Locations: Ortigas or Eastwood

RESPONSIBILITIES

• Handle inbound calls from patients, members, providers, or healthcare customers
• Assist customers with account, benefits, eligibility, billing, and service-related concerns
• Provide accurate and appropriate information based on established processes and guidelines
• Assist with basic inquiries regarding healthcare plans, coverage, claims, appointments, and services
• Verify and update customer information while maintaining data accuracy and confidentiality
• Resolve basic customer concerns and provide appropriate solutions or next steps
• Escalate complex or sensitive healthcare concerns to the appropriate department or support team
• Troubleshoot basic account and service-related issues
• Document customer interactions, concerns, and resolutions accurately in the system
• Follow established healthcare, customer service, privacy, and compliance procedures
• Maintain professionalism, empathy, and patience when assisting customers
• Deliver a positive customer experience on every interaction
• Meet established quality, productivity, attendance, and customer satisfaction targets