Healthcare Call Center Specialist – Night Shift, Onsite

MicroSourcing; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Quezon City is hiring a Call Center Representative (Healthcare) to handle patient inquiries, schedule appointments, and support healthcare services from onsite Eastwood. You will triage calls and document patient information accurately.

The role emphasizes HIPAA compliance, strong data entry skills, and excellent English communication. You will collaborate with healthcare teams to ensure smooth patient coordination and timely service delivery.

Qualifications

• Minimum 2 years in healthcare call center or similar.
• Knowledge of medical terminology and triage procedures.
• Strong data entry and attention to detail.
• Excellent verbal and written English communication.
• Strict HIPAA privacy compliance.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule appointments and provide healthcare information.
• Enter data accurately into the system.
• Ensure wrap-up time is within 60 seconds.
• Maintain patient confidentiality per HIPAA.
• Coordinate with internal teams and providers.

Skills

Healthcare call center

Medical terminology

HIPAA compliance

Data entry

English proficiency

Job description

MicroSourcing in Quezon City is hiring a Call Center Representative (Healthcare) to handle patient inquiries, schedule appointments, and support healthcare services from onsite Eastwood. You will triage calls and document patient information accurately.

The role emphasizes HIPAA compliance, strong data entry skills, and excellent English communication. You will collaborate with healthcare teams to ensure smooth patient coordination and timely service delivery.