Customer Service Representative (Healthcare Account) | EDSA Greenfield

Work Avenue and Business Solutions Incorporated; Metro Manila; On-site; PHP 268,000 - 357,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated is seeking a customer support agent to handle inbound and outbound calls for Healthcare accounts, assist customers with inquiries, verify information, and process requests. The role requires accurate data handling and delivering timely service.

The position involves on-site work at EDSA Greenfield with shifting schedules, including weekends and holidays, and requires strong communication skills (C1 level).

Qualifications

• High School graduate or Senior High School graduate.
• No prior call center experience required.
• Excellent verbal and written communication skills.
• Willing to work onsite in EDSA Greenfield.
• Willing to work in a shifting schedule, including weekends and holidays.
• Must meet the required C1 communication proficiency.

Responsibilities

• Handle inbound and outbound calls for Healthcare accounts.
• Assist customers with inquiries, requests, and account concerns.
• Verify and update customer information accurately.
• Process healthcare-related requests and transactions.
• Provide clear and accurate information based on account procedures.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and update records.
• Maintain excellent customer service and meet performance standards.

Skills

Communication skills

C1 proficiency

Education

High School Graduate / Senior High School Graduate

Job description

Provide customer support for Healthcare accounts by handling both inbound and outbound calls, assisting with inquiries, verifying information, processing requests, resolving concerns, and ensuring accurate and timely service.

Qualifications

• High School Graduate or Senior High School Graduate

• No prior call center experience required

• Excellent verbal and written communication skills

• Willing to work onsite in EDSA Greenfield

• Willing to work in a shifting schedule, including weekends and holidays

• Must meet the required C1 communication proficiency

Key Responsibilities

• Handle inbound and outbound calls for Healthcare accounts

• Assist customers with inquiries, requests, and account concerns

• Verify and update customer information accurately

• Process healthcare-related requests and transactions

• Provide clear and accurate information based on account procedures

• Resolve customer concerns professionally and efficiently

• Document customer interactions and update records

• Maintain excellent customer service and meet performance standards