Call Center Representative - Intermediate Level

MicroSourcing; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Healthcare coverage from day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Quezon City is hiring a Call Center Representative (Healthcare) to handle patient inquiries, schedule appointments, and support healthcare services from onsite Eastwood. You will triage calls and document patient information accurately.

The role emphasizes HIPAA compliance, strong data entry skills, and excellent English communication. You will collaborate with healthcare teams to ensure smooth patient coordination and timely service delivery.

Qualifications

• Minimum 2 years in healthcare call center or similar.
• Knowledge of medical terminology and triage procedures.
• Strong data entry and attention to detail.
• Excellent verbal and written English communication.
• Strict HIPAA privacy compliance.

Responsibilities

• Handle inbound and outbound patient calls.
• Schedule appointments and provide healthcare information.
• Enter data accurately into the system.
• Ensure wrap-up time is within 60 seconds.
• Maintain patient confidentiality per HIPAA.
• Coordinate with internal teams and providers.

Skills

Healthcare call center

Medical terminology

HIPAA compliance

Data entry

English proficiency

Job description

Position: Call Center Representative (Healthcare)

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite, Night shift

Why join MicroSourcing?

Competitive Rewards

Enjoy above-market compensation, healthcare coverage from day one (plus one or more eligible dependents), paid time off with cash conversion, group life insurance, and performance bonuses.

A Collaborative Spirit

Contribute to a positive and engaging work environment through company-sponsored events and activities.

Work-Life Harmony

Enjoy a healthy balance between work and personal life with flexible work arrangements.

Career Growth

Take advantage of continuous learning opportunities and career advancement programs.

Inclusive Teamwork

Be part of a diverse and inclusive workplace that values collaboration, respect, and individuality.

Your Role

As a Call Center Representative (Healthcare), You Will

• Handle inbound and outbound calls related to patient inquiries, appointment scheduling, and healthcare services.
• Conduct standard triaging to determine the appropriate level of care or next steps for patients.
• Perform accurate data entry for patient intake and ensure all information is properly documented in the system.
• Maintain wrap-up time within 60 seconds after each call to support operational efficiency and service quality.
• Handle sensitive patient information with strict confidentiality and in compliance with HIPAA regulations.
• Collaborate with internal teams, healthcare providers, and administrative staff to ensure smooth patient coordination.

What You Need

Non-negotiables

• At least 2 years of experience in a healthcare call center or similar environment
• Knowledge of medical terminology, triaging procedures, and patient intake processes
• Strong computer navigation and data entry skills with high attention to detail
• Excellent verbal and written communication skills
• Strong understanding of patient privacy and HIPAA compliance standards

Preferred Skills / Expertise

• Ability to multitask effectively in a fast-paced environment while maintaining service quality
• Proven ability to meet established accuracy and productivity standards

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We create space for everyone to thrive by welcoming different perspectives and providing opportunities for growth and success.

At MicroSourcing, equality is more than a slogan - it's our commitment and our way of life. We don't just accept your authentic self - we celebrate it and value every individual's contribution to our collective success.

Join us in celebrating YOU and your 100%!

For more information, visit MicroSourcing

• Terms and conditions apply.