Call Center Representative

Risewave Consulting Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Health Insurance (HMO)

Government Mandated Benefits

Job summary

A healthcare consulting firm in Pasig is seeking an experienced individual for patient billing support. This full-time role requires a high school diploma and prior experience in hospital billing. Key responsibilities include responding to patient inquiries, processing payments, and analyzing patient account issues, all while ensuring compliance with healthcare standards. The ideal candidate demonstrates strong organizational skills and proficiency in English, with a preference for bilingual applicants.

Qualifications

• Previous experience in Hospital/Facility or Physician billing.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Respond to patient inquiries and disputes over the phone.
• Process patient credit card payments over the phone.
• Analyze and resolve issues on patient accounts.

Skills

English-speaking proficiency

Strong organizational skills

Ability to work well individually and in a team

Proficiency with MS Office

Education

High school diploma or equivalent

Tools

GE Centricity

EPIC PB

Job description

On-site - Pasig | 1-3 Yrs Exp | High/Senior High School | Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

HMO

Qualifications

• High school diploma or equivalent required
• Previous experience in Hospital/Facility or Physician billing
• English-speaking proficiency is required; Bilingual (English/Spanish) is a plus
• Experience with GE Centricity or EPIC PB preferred
• Ability to work well individually and in a team environment
• Proficiency with MS Office
• Strong organizational skills
• Ability to maintain composure when handling particularly difficult calls with customers

Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information
• Process patient credit card payments over the phone to resolve outstanding self-pay balances
• Possess basic working knowledge of healthcare claims processing including ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
• Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle
• Uses the GE and Epic workflow systems and other tools available to them
• Ability to analyze, identify and resolve issues on patient accounts
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients
• Adheres to the policies and procedures established for the client/team
• Meets and maintains daily productivity standards established in departmental policies
• Meets and maintains quality standards established in departmental policies
• Ability to maintain composure when handling particularly difficult calls with customers
• Perform all other tasks related to Call Center Department areas of responsibilities
• Performs other related duties and special projects as required
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards