Customer Service Representative( Call Center Agent)

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 279,000 - 334,800; Full time

Job summary

A recruitment outsourcing firm in Taguig is seeking Customer Service Representatives to provide patient care coordination and support. The ideal candidate will have a background in BPO, strong communication skills, and a passion for customer service. Responsibilities include following up with patients, coordinating referrals, and managing patient documents in compliance with HIPAA regulations.

Qualifications

• At least 6 months BPO Experience.
• Willingness to work a flexible, shifting schedule.
• Passion for ensuring patient satisfaction.

Responsibilities

• Ensure consistent follow-up with patients.
• Handle incoming phone calls and respond to inquiries.
• Prepare and send patient letters/reports.
• Comply with HIPAA regulations.

Skills

Strong written and verbal communication skills

Excellent listening abilities

Quality customer service

Ability to handle phone calls effectively

Education

High school graduate or higher

Job description

Responsibilities

• Customer Service Representatives (Patient Care Coordinators) are service-focused professionals who ensure consistent follow-up with patients. They communicate clinical results promptly, assist with coordinating referrals, pre-approvals, and follow-up appointments.
• Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention
• Prepare and send patient letters/reports
• Attach clinical documents to patient charts
• Submit cases to the Department of Health (DOH) via fax or online portal Email medical reports requested by patients
• Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits
• Comply with all HIPAA regulations and guidelines

Qualifications

• High school graduate, senior high school graduate, associate degree holder, or college-level education
• At least 6 months BPO Experience
• Strong written and verbal communication skills
• Excellent listening abilities
• Passion for delivering quality customer service and ensuring patient satisfaction
• Ability to handle phone calls effectively
• Willingness to work a flexible, shifting schedule
• Willing to work on-site in Market! Market! Bonifacio Global City, Taguig.