Call Center Representative (Healthcare Account)

Miranda HR; Makati; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job summary

Miranda HR is looking for a Call Center Representative for a healthcare account in Makati. This full-time role requires at least a high school diploma and offers on-site work with no prior experience required. Responsibilities include managing inbound and outbound healthcare inquiries, providing excellent customer service, and maintaining accurate documentation of interactions. Candidates should be empathetic and possess strong communication skills. Employee perks include holiday gifts and incentives as well as life insurance.

Qualifications

• 0-2 years of experience in a call center or customer service role.
• Ability to multitask effectively.
• Strong customer service orientation.

Responsibilities

• Handle inbound and outbound calls related to healthcare inquiries.
• Provide excellent customer service and support to patients and healthcare providers.
• Document all interactions accurately in the database.

Skills

Strong communication

Active listening

Empathy

Customer service orientation

Education

High School diploma or equivalent

Job description

Call Center Representative Healthcare Account

On-site - Makati No Exp Required High/Senior High School Full-time

Job Description

• Handle inbound and outbound calls related to healthcare inquiries.
• Provide excellent customer service and support to patients and healthcare providers.
• Document all interactions accurately in the database.
• Assist with appointment scheduling and medication inquiries.
• Resolve issues and complaints in a timely manner.

Employee Recognition and Rewards

Holiday Gifts, Incentives

Insurance Health & Wellness

Life Insurance

Professional Development

Job Training

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong communication and active listening skills.
• Qualities and Traits: Empathy and a strong customer service orientation.
• Responsibilities and Duties: Ability to multitask and work in a fast-paced environment.