Online Customer Service Representative

Gratitude Jobs Ahead HR Inc; Davao del Sur; On-site; PHP 200,880 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Join our team as a Customer Support Associate to handle incoming calls, provide accurate product information, and assist customers with inquiries.

You will record interactions, follow scripts, and escalate issues when needed while maintaining professional service. Strong communication and problem-solving are essential to meet daily targets and deliver excellent customer experiences.

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Make outbound calls to customers when required.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues to supervisors when necessary.
• Record customer interactions and update customer information in the system.
• Follow call center scripts and procedures.
• Maintain a high level of professionalism and customer service.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Key Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Make outbound calls to customers when required.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and escalate complex issues to supervisors when necessary.
• Record customer interactions and update customer information in the system.
• Follow call center scripts and procedures.
• Maintain a high level of professionalism and customer service.
• Meet daily and monthly performance targets (call handling time, customer satisfaction, etc.).

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