Customer Service Agent

Gratitude Philippines; Pampanga; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Health Insurance

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company is looking for a Customer Service Representative in Pampanga, Philippines. The role involves assisting customers via phone, email, and chat, providing accurate information, and resolving complaints. The ideal candidate should have a High School Diploma and exceptional communication skills, with 0-2 years of experience in customer service preferred. This position offers opportunities for remote work and various perks including a performance bonus and health insurance.

Qualifications

• Must have a High School Diploma or equivalent.
• 0–2 years of customer service experience preferred.
• Proficient in English with strong problem-solving skills.

Responsibilities

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain customer interaction records.
• Participate in team meetings to discuss challenges and solutions.

Skills

Proficient in English Language

Exceptional Customer Service skills

Scheduling proficiency

Strong Problem-Solving abilities

Education

High School Diploma or equivalent

Job description

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Assist customers with inquiries via phone, email, and chat channels.
• Provide accurate information regarding products and services offered.
• Resolve customer complaints and issues efficiently.
• Schedule appointments and maintain records of customer interactions.
• Participate in team meetings to discuss common challenges and solutions.

Requirements

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: Junior (0–2 years).
• Skills and Competencies: Proficient in English Language, Exceptional Customer Service skills, Scheduling proficiency, Strong Problem-Solving abilities.
• Qualities and Traits: Excellent communication skills, Empathetic attitude, Ability to work in a team-oriented environment.
• Working Conditions: Office setting with the possibility of remote work options.

English Language Customer Service Scheduling Problem Solving

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