Call Center Representative

Gratitude Philippines; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

HMO

Job summary

A service-oriented company in Davao del Sur seeks a customer service representative to respond to inquiries and resolve complaints. The ideal candidate will possess strong communication skills, a Bachelor's degree, and 1-3 years of relevant experience. Responsibilities include documenting customer interactions and collaborating with the team to enhance service processes. This role offers various employee recognition benefits including an equity incentive plan and performance bonuses.

Qualifications

• 1-3 years of experience in customer service or a related role.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions for quality assurance.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Proficient in using customer service software

Patience and empathy

Ability to work in a fast-paced environment

Education

Bachelor's degree in a relevant field

Job description

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to enhance customer satisfaction.
• Resolve customer complaints efficiently while maintaining a positive relationship.
• Document customer interactions and feedback for future reference and quality assurance.
• Collaborate with team members to improve service processes and enhance customer experience.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service or a related role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Patience and empathy when dealing with customers.
• Qualities and Traits: Ability to work in a fast-paced environment.