Customer Service Representative

Metacom Careers; Las Piñas; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO

Performance bonus

Incentives

Job training

Professional development

Job summary

Metacom Careers is seeking an entry-level English-speaking Customer Service Representative to join our Manila team. Provide exceptional service via phone, email, and chat, resolve inquiries, and document interactions.

You will train on our processes, work in a fast-paced call center, and collaborate with colleagues to ensure satisfaction. Bachelor’s degree preferred; no experience required; strong communication is essential.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• No prior experience required, entry-level candidates welcome.
• Proficient in English; strong interpersonal and communication skills.
• Basic understanding of customer service principles and practices.
• Team player with a positive attitude and willingness to learn.
• Fast-paced call center environment with flexible scheduling options.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and requests in a timely manner.
• Document and manage customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and resolve issues efficiently.
• Participate in training programs to enhance product knowledge and customer service skills.

Skills

English language proficiency

Interpersonal skills

Communication skills

Customer service

Team player

Education

Bachelor’s degree

Tools

Salesforce

Job description

Job Description

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• HMO

Professional Development

• Job Training, Professional Development

Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers with inquiries, issues, and requests in a timely manner.
• Document and manage customer interactions and transactions.
• Collaborate with team members to ensure customer satisfaction and resolve issues efficiently.
• Participate in training programs to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field is preferred.
• Experience Level: No prior experience required, entry-level candidates welcome.
• Skills and Competencies: Proficient in English; strong interpersonal and communication skills.
• Skills and Competencies: Basic understanding of customer service principles and practices.
• Qualities and Traits: Team player with a positive attitude and willingness to learn.
• Working Conditions: Fast-paced call center environment with flexible scheduling options.

English Language Customer Service Scheduling Problem Solving Team Player Call Centre Interpersonal Skills Sales Pipeline Sales Pitching and Closure Salesforce

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