Call Center Agent

Gratitude Jobs Ahead HR Inc; Davao del Sur; On-site; PHP 223,000 - 335,000; Full time

Job summary

Gratitude Jobs Ahead HR Inc in the Philippines is seeking an experienced customer service professional for a call center role. You will handle inbound and outbound calls, provide accurate information and solutions, and document customer interactions to maintain detailed records.

Candidates should have 3–5 years in a call center or customer service environment, with excellent communication, interpersonal and problem-solving skills to thrive in a fast-paced setting.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 3–5 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage stress effectively.

Responsibilities

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain detailed records.
• Resolve complaints and escalates issues when necessary.
• Work collaboratively with team members to improve service delivery.

Skills

Communication

Interpersonal skills

Customer-focused

Problem-solving

Education

High School Diploma

Job description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Handle inbound and outbound calls with a focus on customer satisfaction.
• Provide accurate information and solutions to customer inquiries.
• Document customer interactions and maintain detailed records.
• Resolve complaints and escalates issues when necessary.
• Work collaboratively with team members to improve service delivery.

Requirements

• Educational Qualifications:High School Diploma or equivalent.
• Experience Level:3–5 years of experience in a call center or customer service role.
• Skills and Competencies:Excellent communication and interpersonal skills.
• Qualities and Traits:Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties:Ability to work in a fast-paced environment and manage stress effectively.