Call Center Representative

JetSon Manpower Agency; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Job summary

A staffing agency in Pampanga is seeking a customer service representative to address inquiries and enhance client satisfaction. The ideal candidate will be proficient in English and possess strong customer service skills, along with a high school diploma or equivalent. Responsibilities include responding promptly to inquiries, resolving issues, and maintaining accurate records. This role offers opportunities for performance bonuses and mandatory benefits.

Qualifications

• Proficiency in English is essential for communication with customers.
• Demonstrated ability to provide excellent customer service.
• Strong problem-solving skills to handle customer inquiries.

Responsibilities

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions.

Skills

Proficient in English

Strong customer service orientation

Effective problem-solving abilities

Education

High School Diploma or equivalent

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

• Respond promptly to customer inquiries and provide accurate information.
• Utilize problem-solving skills to resolve customer issues effectively.
• Record details of customer interactions and follow-up actions in the required systems.
• Maintain a positive and professional attitude when addressing customer concerns.
• Collaborate with team members to enhance customer experience and service delivery.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Skills and Competencies: Proficient in English, strong customer service orientation, and effective problem-solving abilities
• Qualities and Traits: Team player with a strong work ethic and a commitment to excellence
• Responsibilities and Duties: Ability to manage account details and ensure customer satisfaction