Call Center Agent - Retail Account - Open for HS Graduates

Caldwell Communications; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Open work environment

Career growth

Promotion opportunities

Performance incentives

Competitive salary

13th month pay

HMO for dependents

Maternity/Paternity leave 20%

Rapid career growth

Retirement/Life insurance

Work-life balance

Job summary

Caldwell Communications in Metro Manila is offering an Accounts role focused on customer contact via phone or written correspondence to address concerns. You will resolve issues on first contact where possible and align customer needs with our clients’ products and services.

The position provides an open work environment, career growth, 13th month pay, HMO from day one, and opportunities for rapid advancement for top performers, with a competitive salary and work-life balance programs.

Qualifications

• Excellent communication skills on phone and email.
• Ability to resolve customer issues on first contact.
• Ability to align customer needs with client offerings.
• Persuasive skills to handle objections.
• Share information clearly with colleagues.

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on first call whenever possible.
• Matches customer demands to clients’ products and services.
• Uses settlement and influencing abilities to recover objections.
• Communicates information to internal and external clients and shares understanding with colleagues.

Job description

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Accounts That We Can Offer

Travel, Sales, Healthcare, Financial, Collections and Telco account

Jobs Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs