Call Center Representative

Metacom Careers; Las Piñas; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to handle inbound and outbound calls, assist customers with inquiries, and document interactions in the system.

You will work with a team to deliver quality service, follow company policies, and maintain accurate records while developing your skills through training and development opportunities.

Qualifications

• Bachelor’s degree in any relevant field preferred.
• Entry-level (0–2 years) experience.
• Strong communication and interpersonal skills.
• Positive attitude, willingness to learn, and strong problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Assist customers with inquiries, complaints, and requests for information.
• Document customer interactions and maintain accurate records in the system.
• Work collaboratively with team members to improve service quality.
• Adhere to company policies and procedures while ensuring customer satisfaction.

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

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Description

• Handle inbound and outbound calls efficiently and professionally.
• Assist customers with inquiries, complaints, and requests for information.
• Document customer interactions and maintain accurate records in the system.
• Work collaboratively with team members to improve service quality.
• Adhere to company policies and procedures while ensuring customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field preferred.
• Experience Level: Entry-level (0-2 years).
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Positive attitude, willingness to learn, and strong problem-solving abilities.
• Responsibilities and Duties: Ability to manage multiple tasks effectively and thrive in a fast-paced environment.

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