Call Center Representative

Caldwell Communications Consultancy Philippines

Quezon City

On-site

PHP 335,000 - 446,000

Full time

14 days+

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Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day One

Retirement/Life Insurance

Competitive salary

13th month pay

HMO with benefits

Maternity/Paternity leave 20%

Retirement/Life insurance

Work-life balance programs

Job summary

A leading customer service company in Quezon City is looking for individuals to communicate with customers, resolve issues, and match demands with products. The role requires no prior experience and offers growth opportunities, competitive salary, and comprehensive benefits including HMO and performance incentives.

Qualifications

At least 18 years old and above.
No experience required.

Responsibilities

Communicates with customers to resolve issues.
Matches customer demands to client products.
Informs clients and shares understanding.
Uses settlement and influencing skills to recover objections and gain buy-in.
Conveys information to internal and external clients and shares understanding with colleagues.

Skills

Customer communication

Problem-solving

Influencing skills

First-call resolution

Objection handling

Job description

Overview

We are continuously looking for candidates for our team.

Responsibilities

Communicates with customer on the phone or by way of written correspondence to deal with concerns.
Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
Matching customers’ demands to Clients’ products and solutions and services
Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?