Call Center Representative - Weekends Off

Caldwell Communications Consultancy Philippines; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Open work environment

Career growth

Incentives and perks

Competitive salary

13th month pay

HMO with 3 beneficiaries on Day One

ND maternity/paternity leave 20%

Rapid career growth for top performers

Retirement/Life Insurance

Work-life Balance Programs

Job summary

Caldwell Communications Consultancy Philippines is recruiting for a customer service focused role in the Metro Manila area. The team handles accounts across Travel, Sales, Healthcare, Financial, Collections and Telco, with emphasis on resolving concerns over the phone or in written form.

We offer an open, friendly and professional work environment with opportunities for rapid career growth for top performers, performance incentives and comprehensive employee benefits including HMO with 3 free

Responsibilities

• Communicates with customer on the phone or by written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without transferring the caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

We are continuously looking for candidates for our team

Accounts that we can offer:

Travel, Sales, Healthcare, Financial, Collections and Telco account

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

What Do We Offer?

• An open, friendly and professional work environment.
• A professionally and personally rewarding career.
• Opportunities to grow and be promoted within the company.
• Performance incentives and employee perks and benefits.
• Competitive Salary
• 13th Month Pay
• HMO with 3 free Beneficiaries on Day One
• 20% ND Maternity/Paternity Leave
• Opportunity for rapid career growth for Top Performers
• Retirement/Life Insurance for Qualified Staff
• Work-life Balance Processes and Programs

APPLY NOW!

• No experience required