Call Center Representative

Metacom Careers; Cebu City; On-site; PHP 167,400 - 256,680; Full time

Benefits offered by this job

Performance bonus

Incentives

HMO

Professional development

Job summary

Metacom Careers in the Philippines is seeking a Junior Customer Service Associate to handle inbound and outbound calls with professionalism. You will provide product information, resolve issues, and document interactions in the system.

The role emphasizes strong English communication, interpersonal and organizational skills, and the ability to multitask in a fast-paced call center environment with scheduled shifts.

Qualifications

• High school diploma or equivalent required or preferred.
• Excellent English communication and interpersonal abilities.
• Strong organizational and multitasking skills.
• Ability to resolve customer concerns effectively with a positive attitude.

Responsibilities

• Manage inbound and outbound customer calls with professionalism and accuracy.
• Provide detailed information about products and services to customers.
• Resolve customer issues efficiently while maintaining high satisfaction levels.
• Document customer interactions and feedback in the system.
• Collaborate with team members to improve service processes.

Skills

Interpersonal skills

Fluent English

Organizational skills

Problem solving

Education

High school diploma or equivalent

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

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Description

• Manage inbound and outbound customer calls with professionalism and accuracy.
• Provide detailed information about products and services to customers.
• Resolve customer issues efficiently while maintaining high satisfaction levels.
• Document customer interactions and feedback in the system.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred.
• Experience Level: Junior: 0–2 years.
• Skills and Competencies: Strong interpersonal skills and ability to communicate fluently in English.
• Skills and Competencies: Excellent organizational skills and ability to multitask.
• Skills and Competencies: Strong problem-solving skills to address customer concerns efficiently.
• Qualities and Traits: Positive attitude and willingness to learn in a fast-paced environment.
• Working Conditions: Ability to work in a call center environment with scheduled shifts.

Interpersonal Skills English Language Organizational Skills Problem Solving

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