Call Center Representative

Metacom Careers; Davao del Sur; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Performance bonus

HMO health insurance

Job training

Job summary

Metacom Careers is seeking a customer service professional to handle inquiries, provide accurate product information, and maintain a positive, professional attitude with every interaction.

The role focuses on resolving complaints promptly, documenting feedback for improvement, and collaborating with teammates to reach departmental goals in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• Fresh Graduate or 0–2 years of experience in customer service.
• Proficient in English language with strong communication skills.
• Excellent customer service skills to ensure client satisfaction.
• Strong team player with the ability to work collaboratively.

Responsibilities

• Handle customer inquiries and provide accurate information about products and services.
• Maintain a positive and professional attitude towards customers at all times.
• Assist in resolving customer complaints and issues in a timely manner.
• Document interactions and gather customer feedback for continuous improvement.
• Collaborate with team members to achieve departmental goals.

Skills

English proficiency

Customer service

Communication

Teamwork

Education

Bachelor’s degree or equivalent

Job description

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Read More

Description

• Handle customer inquiries and provide accurate information about products and services.
• Maintain a positive and professional attitude towards customers at all times.
• Assist in resolving customer complaints and issues in a timely manner.
• Document interactions and gather customer feedback for continuous improvement.
• Collaborate with team members to achieve departmental goals.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
• Skills and Competencies: Proficient in English language with strong communication skills.
• Skills and Competencies: Excellent customer service skills to ensure client satisfaction.
• Qualities and Traits: Strong team player with the ability to work collaboratively.
• Working Conditions: Ability to work in a fast-paced environment and manage multiple tasks.

Tips

Some of our features may not work properly on your device.