Call Center Representative

Big3 AR-Van's Garments Manufacturing Company; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Job summary

Big3 AR-Van's Garments Manufacturing Company in Metro Manila is seeking a Customer Service Representative to handle inquiries, resolve issues, and ensure a positive customer experience.

You will multitask in a fast-paced environment, maintain accurate records, and collaborate with teammates to improve processes. A bachelor's degree is preferred, and 0–2 years in customer service or call centers is acceptable. Strong verbal and written communication is essential.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Positive attitude with adaptability and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Respond to inquiries and resolve issues to provide exceptional service.
• Handle incoming calls efficiently with a positive attitude.
• Document customer interactions accurately in the database.
• Collaborate with team to improve processes and customer satisfaction.
• Meet performance metrics and management-set objectives.

Skills

Communication skills

Verbal communication

Written communication

Education

Bachelor’s degree

Job description

Description

• Provide exceptional customer service by responding to inquiries and resolving issues.
• Handle incoming calls efficiently while maintaining a positive attitude.
• Document customer interactions accurately in the database.
• Collaborate with team members to improve processes and customer satisfaction.
• Meet performance metrics and objectives as set by management.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service or call center experience.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Qualities and Traits: Positive attitude, adaptability, and problem-solving abilities.
• Responsibilities and Duties: Ability to multitask and prioritize effectively in a fast-paced environment.