Call Center Representative

Metacom Careers; Gumaca; On-site; PHP 223,200 - 357,120; Full time

Job summary

Metacom Careers in the Philippines is seeking a Junior Customer Service representative to provide exceptional support through clear communication and attentive call handling.

The role emphasizes accurate record-keeping, teamwork, and timely resolution of inquiries. A Bachelor's degree in a relevant field and about two years of experience are preferred.

Qualifications

• Educational background in a relevant field.
• 2 years of experience in a junior role (as baseline).
• Proficient in English language.

Responsibilities

• Provide exceptional customer service through effective communication.
• Handle incoming calls and address customer inquiries and issues.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service delivery.
• Assist in resolving customer complaints in a timely manner.

Job description

Description

• Provide exceptional customer service through effective communication.
• Handle incoming calls and address customer inquiries and issues.
• Document customer interactions accurately in the system.
• Collaborate with team members to enhance service delivery.
• Assist in resolving customer complaints in a timely manner.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: Junior: 02 years
• Skills and Competencies: Proficient in English language
• Skills and Competencies: Strong customer service abilities
• Qualities and Traits: Excellent people and interpersonal skills
• Qualities and Traits: Ability to work effectively in a team environment