Call Center Representative

TalentBuzz Recruitment Agency; Pampanga; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment agency in Pampanga, Philippines is looking for a customer service representative to handle incoming calls and respond to inquiries. The ideal candidate should have a Bachelor's degree and 0-2 years of experience in customer service. Responsibilities include resolving complaints, providing accurate information, logging customer interactions, and collaborating with team members to enhance service quality. Candidates should possess strong communication skills and a positive attitude, with the ability to work in a fast-paced environment.

Qualifications

• 0–2 years of experience in a customer service role.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Patience, empathy, and a positive attitude.

Responsibilities

• Handle incoming calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints effectively and efficiently.
• Log customer interactions and maintain detailed records.
• Collaborate with team members to improve service quality.

Skills

Strong communication

Interpersonal skills

Education

Bachelor’s degree in relevant field

Job description

Description

• Handle incoming calls and respond to customer inquiries with professionalism.
• Provide accurate information regarding products and services to customers.
• Resolve customer complaints effectively and efficiently, ensuring satisfaction.
• Log customer interactions and maintain detailed records in the system.
• Collaborate with team members to improve service quality and customer experience.

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field is preferred.
• Experience Level: 0–2 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a positive attitude.
• Responsibilities and Duties: Ability to handle multiple tasks and work in a fast-paced environment.
• Working Conditions: Must be comfortable with working in shifts as needed.