Call Center Representative

Recruitify_HR; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in Makati, Philippines invites a Customer Service Agent to handle incoming calls, provide accurate product information, and resolve inquiries. You will maintain customer records and collaborate with the team to raise service quality.

Requirements include a bachelor’s degree (preferred), 1–3 years in call center or customer service, excellent communication and interpersonal skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1–3 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced call center environment.

Responsibilities

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information on product and service offerings.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service quality.

Skills

Excellent communication

Interpersonal skills

Education

Bachelor's degree

Job description

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information on product and service offerings.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service quality.

Description

• Manage incoming calls and customer inquiries effectively.
• Provide accurate information on product and service offerings.
• Resolve customer issues and complaints in a timely manner.
• Maintain customer records and document interactions accurately.
• Collaborate with team members to improve service quality.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Excellent communication and interpersonal skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-oriented mindset.
• Working Conditions: Ability to work in a fast-paced call center environment.