Call Center Agent

Metacom Careers; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines seeks a dedicated customer service representative to handle incoming calls, provide accurate information, and resolve inquiries with professionalism. You will document interactions in the company database, collaborate with teammates to improve processes, and strive to meet and exceed performance metrics in a fast-paced call center environment.

Educational qualifications include a Bachelor's degree preferred, with 0-2 years of experience in customer service and

Qualifications

• Excellent English communication skills.
• Strong customer service orientation.
• Ability to handle stressful situations calmly and efficiently.
• Experience in a fast-paced call center environment.

Responsibilities

• Handle incoming customer calls and respond to inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Document all interactions in the company database.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance goals and metrics.

Skills

English communication

Customer service orientation

Education

Bachelor's degree preferred

Job description

Description

• Handle incoming customer calls and respond to inquiries with professionalism.
• Provide accurate information and resolve customer issues efficiently.
• Document all interactions in the company database.
• Collaborate with team members to improve customer service processes.
• Meet and exceed performance goals and metrics.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service.
• Skills and Competencies: Excellent English communication skills.
• Skills and Competencies: Strong customer service orientation.
• Qualities and Traits: Ability to handle stressful situations calmly and efficiently.
• Working Conditions: Ability to work in a fast-paced call center environment.