Call Center Representative

Metacom Careers; Taguig; On-site; PHP 167,000 - 279,000; Full time

Job summary

Metacom Careers is seeking a customer-focused professional for a call center role in the Philippines. The position requires clear English communication and strong customer service skills to handle inquiries and sales questions.

The candidate should have 0-2 years of experience in a call center or similar environment, with a team-oriented mindset and dependable scheduling abilities. This role emphasizes problem-solving and collaborative teamwork to meet targets.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience in a call center or customer service role.
• Proficient in English with excellent customer service skills.
• Strong scheduling and problem-solving abilities.
• Team player with strong interpersonal skills.
• Familiarity with call center operations and sales techniques.

Responsibilities

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Skills

English proficiency

Customer service

Problem-solving

Team collaboration

Education

Bachelor's degree in a relevant field

Job description

Responsibilities

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Description

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in a call center or customer service role.
• Skills and Competencies: Proficient in English language, with excellent customer service skills.
• Skills and Competencies: Strong scheduling and problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills.
• Skills and Competencies: Familiarity with call center operations and sales techniques.