Call Center Representative

Metacom Careers; Navotas; On-site; PHP 223,200 - 357,120; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Associate to handle inquiries by phone and email, delivering accurate information about products and services.

You will resolve issues empathetically, maintain detailed interaction records, and collaborate with teammates to improve service processes. The role may require working shifts, including evenings or weekends. A bachelor's degree and 2 years' experience are preferred.

Qualifications

• Education: Bachelor's degree in a relevant field.
• Experience: 2 years in customer service or related roles.
• Language: proficient in English.
• Strong communication and problem-solving abilities.
• Ability to manage calls efficiently and empathetically.

Responsibilities

• Handle customer inquiries by phone and email.
• Provide accurate information on products and services.
• Resolve customer issues and complaints effectively.
• Maintain detailed call records.
• Collaborate to improve service processes.

Skills

Proficient in English

Excellent customer service

Scheduling

Problem-solving

Interpersonal skills

Education

Bachelor's degree in a relevant field

Job description

Description

• Handle incoming customer inquiries via telephone and email
• Provide accurate information about products and services
• Assist customers in resolving issues and complaints effectively
• Maintain detailed records of customer interactions
• Collaborate with team members to improve customer service processes

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: 02 years
• Skills and Competencies: Proficient in English language, excellent customer service skills, adept in scheduling, strong problem-solving abilities, team player with interpersonal skills
• Responsibilities and Duties: Ability to manage calls efficiently and provide prompt service
• Working Conditions: May require working in shifts, including evenings and weekends
• Qualities and Traits: Strong communication skills, empathetic, patient, and proactive